Shipping

At Alameda, we are committed to providing our customers with exceptional service, which includes convenient and efficient delivery of our products. We are pleased to offer free shipping to all countries worldwide, allowing you to enjoy our products no matter where you are.

Delivery Policy:
Global Free Shipping: We offer free shipping to all our customers, regardless of their location around the globe.
Delivery Timeline: After placing your order, you can expect your items to be delivered within 14 working days. This timeline applies to all orders, aiming to provide a consistent shopping experience for everyone, no matter where they are.
Return Policy:
14-Day Return Window: Our policy allows you to return the items you have purchased within 14 days of receiving them. This gives you ample time to decide if the product meets your expectations.
Free Returns: If you decide to return your purchase within this 14-day window, you will not be charged any return shipping fees. We strive to make the return process as hassle-free as possible, ensuring that you can shop with confidence.
How to Proceed with a Return:
Contact Us: Reach out to our customer service team to initiate the return process. You will need to provide your order details and the reason for the return.
Prepare the Package: Safely pack the items you wish to return, preferably in their original packaging, to prevent any damage during shipping.
Shipping Label: We will provide you with a pre-paid shipping label. Attach this label to your return package.
Refund Processing: Once we receive the returned items and verify their condition, we will process your refund. The refund will be credited to the original method of payment.
Additional Notes:
Condition of Returned Items: To be eligible for a return, items must be in the same condition you received them. They should be unworn, unused, and with all original tags and packaging intact.
Exceptions: Some items may be non-returnable due to hygiene reasons or if they are sale items. Please check our detailed return policy for any exceptions.
This policy is designed to provide a seamless and positive experience for our customers, ensuring that you can enjoy our products with peace of mind. If you have any questions or need further assistance, our customer service team is here to help.

"Guidelines for Video and Photo Documentation during Product Unboxing for Hassle-Free Returns"

To ensure transparency and prevent any disputes during the return process, we strongly advise our customers to carefully record the unboxing of the product through video and take photos upon receipt. This approach enables us to swiftly and efficiently address any concerns regarding the condition of the item when received, providing additional protection for both buyers and sellers. Please ensure that the video and photos are clear and of high quality to visibly capture all details.